HOSPITALITY PLATFORM

SV GROUP HOSPITALITY 2020 UNTIL TODAY

This is how a typical guest journey of the future will look like: digital, personalized and efficient. Book, pay, check in, open room, check out: everything in one app. Since the platform digitizes all customer touchpoints, hotels can offer a personalized experience and manage operations more efficiently – with only one host on site.

NO MORE WAITING FOR RECEPTIONISTS OR FILLING OUT FORMS.

VIEW PROJECT

Markus Feller

HEAD INNOVATION & TRANSFORMATION, SV GROUP

"Not only does the Hospitality Platform create a sensational customer experience, we've also been able to significantly increase the efficiency and profitability of our hotel."

CHALLENGE

RADICAL SIMPLIFICATION AND EFFICIENCY

SV Group wanted to radically simplify and digitize administrative tasks for guests and operators: The 63-room hotel would be operated with only 2.4 full-time positions (excluding cleaning staff). They had countless SaaS standard solutions in use, including Property Manager, digital keys, Channel Manager, and many more. But as a consequence, there was a lack of overview, control, and flexibility. Our challenge was to integrate all the tools into an end-to-end guest experience, as well as build a central cockpit and monitoring so SV Group could efficiently control, monitor, and evaluate all processes.

Micky Baratović

Champion, 3ap

"Quick decision making is essential to implement a project in such a short time – and we were only able to do that because the client had great trust in us. Truly unique!"