FULLY DIGITALIZED APPLICATION FLOW FOR SUPPLEMENTARY INSURANCES

SWICA HEALTH, INSURANCE 2024

We enhanced SWICA’s existing premium calculator to enable fully digitalized online applications of supplementary insurance products (VVG). This streamlined solution empowers SWICA to improve operational efficiency and expand customer reach. End clients benefit from the ease of calculating premiums and applying for coverage independently, ensuring a transparent and user-friendly experience.

Customise supplementary insurance policies according to your personal needs in a seamlessly digitalized web app

VISIT SWICA

Leyla Akbeyik

Leyla Akbeyik – Head of Processes & Projects Market, SWICA

With the announcement of the new premiums, we went live with the online applications of supplementary insurances - and after just a few minutes we were able to report the first purchases. This clearly shows that a simple and intuitive process is being used by customers.

CHALLENGE and GOALS

Digitalizing Supplementary Insurance Applications

Before expanding the existing solution, supplementary insurances (VVG) were only available as offers which was a limitation in the online sales channel. The project aimed to overcome this limitation by expanding the calculator’s functionality while digitalizing the entire application process end-to-end. Key objectives included reducing manual effort, and delivering an intuitive, self-service platform for clients to not only calculate premiums but to complete and hand-in their VVG applications independently.

SOLUTION

Seamlessly integrated

Leveraging our industry expertise, we enhanced SWICA’s premium calculator to support supplementary insurance products and enable a fully digitalized application process with seamless backend integration. The cornerstone of the solution is the TRIAS integration, enabling clients to complete the health questionnaire completely online. The completed applications are automatically transferred to the customer administration system, minimising the workload for back-office staff.

Manuel Brunner

Champion

This achievement is a reflection of our long-standing and well-established collaboration with SWICA, built on mutual trust and a shared vision for innovation. Together, we’ve created a solution that streamlines operations and enhances the customer experience, paving the way for future successes.

Operations

This project is an important milestone for 3AP. Among other things, it demonstrates our ability to process particularly sensitive data such as health data securely and compliantly. With the extended SLAs, we are taking on more responsibility for the online sales channel. This underlines our position as a reliable partner for end-to-end solutions that fulfil the highest standards of data security and quality.