
{"id":3244,"date":"2021-08-18T15:50:38","date_gmt":"2021-08-18T15:50:38","guid":{"rendered":"https:\/\/3ap.ch\/?p=3244"},"modified":"2025-04-25T10:21:38","modified_gmt":"2025-04-25T10:21:38","slug":"stop-offering-everything-and-why-this-is-far-from-customer-centricity-2","status":"publish","type":"post","link":"https:\/\/3ap.ch\/en\/stop-offering-everything-and-why-this-is-far-from-customer-centricity-2\/","title":{"rendered":"Stop offering everything (and why this is far from customer-centricity)"},"content":{"rendered":"<p id=\"2018\" class=\"pw-post-body-paragraph ol om ho on b oo op oq or os ot ou ov fl ow ox oy fo oz pa pb fr pc pd pe pf gp bk\" data-selectable-paragraph=\"\">Have you ever noticed how many ways a customer can contact a company these days? Phone, email, contact form, live-chat, Whats-app, Facebook, Twitter, Instagram, the list goes on and on. The world was somehow simpler when the only way to contact a company was to call or email them, huh?<\/p>\n<p id=\"ac3d\" class=\"pw-post-body-paragraph ol om ho on b oo op oq or os ot ou ov fl ow ox oy fo oz pa pb fr pc pd pe pf gp bk\" data-selectable-paragraph=\"\">Nowadays, it is commonly known that customer-centricity makes companies more successful. From this, the demand for round-the-clock reachability for companies grew. Since the variety of media has exploded, it stands to reason that businesses want to be available on all these channels, right?<br \/>\n<a href=\"https:\/\/medium.com\/3ap-as-agile-as-possible\/stop-offering-everything-and-why-this-is-far-from-customer-centricity-7461c5e30712\">Read the whole story.\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever noticed how many ways a customer can contact a company these days? Phone, email, contact form, live-chat, Whats-app, Facebook, Twitter, Instagram, the list goes on and on. The world was somehow simpler when the only way to contact a company was to call or email them, huh? Nowadays, it is commonly known [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":83,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile-app"],"acf":[],"_links":{"self":[{"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/posts\/3244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/comments?post=3244"}],"version-history":[{"count":1,"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/posts\/3244\/revisions"}],"predecessor-version":[{"id":3245,"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/posts\/3244\/revisions\/3245"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/media\/83"}],"wp:attachment":[{"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/media?parent=3244"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/categories?post=3244"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/3ap.ch\/en\/wp-json\/wp\/v2\/tags?post=3244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}